Welcome to the Neon Bit Labs IT Service Desk
Your single point of contact for technology support, equipment and software. Whether something has stopped working or you need something new, you're in the right place.
How can we help?
Report an issue. Something broken, slow or not behaving as expected? Raise a ticket and our team will investigate.
- Hardware faults such as laptops, monitors, phones and tablets
- Software errors, crashes and installation problems
- Access and sign-in difficulties
Request a service. Need equipment or software for your role? Submit a request and tell us what you need and why.
- New or replacement hardware: laptops, phones, iPads, monitors and peripherals
- Software installation and licence requests
- Access to systems, applications and training platforms
How to get started
- Sign in with your Neon Bit Labs Microsoft account. There's no separate password to remember.
- Choose a help topic: Hardware or Software, then select Request or Issue.
- Complete the form with as much detail as you can. The more we know, the faster we can help.
- Track your ticket at any time and receive updates by email as we progress it.
Tips for a faster resolution
- Describe what you were doing when the problem occurred and what you expected to happen.
- Include any error messages, and attach a screenshot where it helps.
- For hardware, quote the asset tag shown on the device.
- Use one ticket per issue, so each one reaches the right person.
- For requests, explain the business need clearly. This speeds up approval.
Before you raise a ticket
Many common questions are answered in our knowledge base, including how to access the Virtual Learning Environment. It's worth a quick search first.
Urgent issues
If you have a critical problem that stops you working, such as a complete loss of access to systems, please mark your ticket as High urgency and contact the IT team directly on ext. 111 or IT@neonbitlabs.dev.
Neon Bit Labs IT Service Desk.
Supporting your technology, every day.